Shipping/Return Policy

Shipping & Return Policy

By placing an order with Good + Plenty Naturals, you agree to the terms outlined in this policy. We encourage you to read through it so you know exactly what to expect from the moment you place your order to the moment it arrives at your door.

Shipping Policy

Domestic Orders (USA Only)

Good + Plenty Naturals ships within the United States only. We ship via USPS and UPS and select the most efficient and economical carrier based on your order. Shipping rates are calculated at checkout based on the weight of your order and your delivery location.

Processing Time: Orders are processed within 3-5 business days (Monday through Friday) after payment is confirmed. Once your order ships, you will receive an email confirmation with your tracking number.

Delivery Time: After your order has been processed and shipped, please allow 4-6 business days for delivery. These timeframes are estimates provided by the carrier and are not guaranteed.

We ship orders Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing the next business day.

Confirming Your Order

Before completing your purchase, please take a moment to review your cart carefully. Make sure the products, scents, quantities, and shipping address are all correct before checking out. Once your order is placed and payment is confirmed, it cannot be modified or cancelled.

It is your responsibility to ensure your shipping address is entered correctly at checkout. Please review your order confirmation email to verify all details. Orders shipped to an incorrect address provided by the customer are not eligible for replacement or refund.

If you realize you have entered the wrong address, contact us immediately at info@goodplusplenty.com. We will do our best to update your information before the order ships, but we cannot guarantee changes once processing has begun. Please note that a change of address may affect your shipping cost.

Shipping Services and Insurance

The carrier and service level assigned to your order will depend on its weight and destination. Available services may include:

USPS First Class: Estimated 4-5 business days. Does not include insurance. Good + Plenty Naturals is not responsible for lost, stolen, or damaged packages shipped via First Class.

USPS Ground Advantage / Priority Mail: Estimated 2-5 business days. Includes up to $100 in insurance coverage.

USPS Priority Mail Express: Estimated 1-2 business days. Includes up to $100 in insurance coverage.

UPS Ground: Estimated 1-5 business days depending on destination. Includes up to $100 in default liability coverage for loss or damage.

We strongly recommend choosing an insured shipping method to protect your order in the event of loss or damage. Uninsured packages are not eligible for replacement through Good + Plenty Naturals and must be handled directly with the carrier.

Tracking Your Order

Your tracking number will be included in your shipment confirmation email. If you do not see it, check your spam or junk folder and ensure you are allowing emails from info@goodplusplenty.com.

Track your order using the links below:

USPS Tracking: tools.usps.com/go/TrackConfirmAction_input

UPS Tracking: ups.com/track

USPS Missing Mail: faq.usps.com/s/article/Missing-Mail-The-Basics

Shipping Issues

We know how frustrating it can be when a package does not arrive as expected, and we want to help you get it resolved. Once your order leaves our facility and is scanned by the carrier, it is in their hands and subject to their handling and delivery timelines. When issues arise, the carrier is your first point of contact since they have direct access to your package and the ability to investigate and file claims. Filing a claim with the carrier is the customer's responsibility and is the direct path to seeking reimbursement for your order.

We are here to support you through the process. If you need help understanding next steps or gathering documentation, just reach out.

Reporting Window: Please notify us of any shipping issue within 3 business days of your delivery date or expected delivery date. Notifying us promptly ensures we have your issue on record and puts you in the best position to work with the carrier toward a resolution. Once you have reported an issue to us, we will continue to assist you for as long as it takes to work through the process.

Package Marked Delivered But Not Received

It happens more than you would think. Carriers sometimes scan a package as delivered before it has made its final drop, or it may have been left at a neighboring address. Here is what to do:

  1. Check around your property, your front door, side entrances, and with neighbors.

  2. Wait 24 hours. Carriers occasionally scan packages as delivered before completing the final delivery.

  3. Contact your carrier directly. For USPS, call 1-800-275-8777 or visit your local post office. For UPS, call 1-800-742-5877 or visit ups.com/track.

  4. If the carrier is unable to locate your package, it is your responsibility to file a claim with them. For USPS, visit usps.com/help/claims.htm. For UPS, visit ups.com/us/en/support/file-a-claim. Have your order confirmation email, shipping notification, and tracking number ready as documentation.

  5. Notify us at info@goodplusplenty.com within 3 business days with your order number and any case or claim number so we can follow up on our end and support you through the process.

Please note that refunds are not issued for packages confirmed as delivered by the carrier. Filing a claim with the carrier is the appropriate path to seek reimbursement for your order.

Lost or Missing Packages

If your tracking shows no movement for an extended period or your package appears lost in transit, here is how to get answers:

  1. Locate your tracking number in your shipment confirmation email. Check your spam folder if needed.

  2. Confirm your shipping address was entered correctly on your order.

  3. Contact your carrier to report the issue. USPS: 1-800-275-8777 or submit a Missing Mail request at faq.usps.com/s/article/Missing-Mail-The-Basics. UPS: 1-800-742-5877 or file a claim at ups.com/us/en/support/file-a-claim.

  4. Notify us at info@goodplusplenty.com within 3 business days with your order number and any carrier case information. Once we hear from you, we will continue to assist you through the process.

Damaged Packages

If your order arrives damaged, please take action right away. Carrier damage claims require documentation and are time-sensitive on the carrier's end, so the sooner you start the process the better.

  1. Inspect your package upon delivery. Some wear on the outer packaging during transit is normal, but if the products inside are damaged, do not discard anything.

  2. Photograph the damaged packaging and products immediately. These photos are required by the carrier when filing a claim.

  3. It is your responsibility to file a damage claim directly with the carrier. For USPS, visit usps.com/help/claims.htm. For UPS, visit ups.com/us/en/support/file-a-claim. Your order confirmation, tracking number, and damage photos will serve as your documentation.

  4. Notify us at info@goodplusplenty.com within 3 business days of delivery with your order number and photos of the damage.

Good + Plenty Naturals does not replace products damaged during carrier transit. Filing a claim with the carrier is your path to seeking reimbursement for your order. We are happy to support you through that process if you need guidance. Uninsured packages are not eligible for carrier claims and will need to be resolved directly with your local post office or UPS location.

Undeliverable or Refused Packages

If your package is returned to us as undeliverable or was refused at delivery, we will reach out to you. From there, you have two options:

Reship your order: We will send your package back out and the cost of reshipping will be your responsibility.

Request a refund: We will refund the cost of your order minus the original shipping charge. Shipping costs are non-refundable.

If the return was due to an error on our end, we will reship your order at no cost to you.

Return Policy

Our products are handmade in small batches and may occasionally vary slightly in scent, texture, or color. This is a natural characteristic of small-batch production and is not a defect.

Because our products are personal care items that cannot be resold for sanitary reasons, we do not accept returns, exchanges, or issue refunds based on personal preference. Please review all product details, ingredients, and descriptions carefully before placing your order. Ingredient lists are available on each product page.

Allergic Reactions

We understand that skin sensitivities and allergies vary from person to person, and we take ingredient transparency seriously. All ingredients are listed on each product page so you can review them before purchasing.

That said, we are unable to offer returns or refunds due to an allergic reaction or ingredient sensitivity. We have no way of knowing or controlling individual allergic responses, and because of the personal nature of our products, we cannot accept them back once they have been used.

We strongly recommend patch testing any new product before full use. Apply a small amount to the inside of your wrist or another sensitive area and wait 24 hours to check for any reaction before incorporating the product into your routine.

If an error was made on our end in fulfilling your order, we will make it right. Contact us at info@goodplusplenty.com within 3 business days of receiving your order with your order number and a description of the issue.

Contact Us

We are always happy to help. For any order questions or concerns, reach out to us and have your order number ready so we can assist you quickly.

Email: info@goodplusplenty.com

Contact Form: goodplusplenty.com/pages/contact-us